Frequently Asked Questions

Do you bring supplies and equipment?
Yes. We use professional tools and surface-safe products. If you prefer specific products or scent-free cleaning, tell us—we’ll follow your notes.

Can I customize what you clean (or exclude rooms/items)?
Absolutely. Give us your priorities and any exclusions; we follow your checklist.

Do you handle laundry or outdoor areas?
Yes—We handle in home laundry and offer a pickup/drop off service as well. See the services tab for more information.

Are you a real, registered business?
Yes. J&L’s Reliable Cleaning Services LLC is a legally organized NY LLC.

Do you charge sales tax?
Yes—Rockland County, NY 8.375% sales tax applies to our services.

What about pets?
We’re pet-friendly. Please let us know about animals (and any special instructions) so we keep them safe and stress-free.

What if something isn’t right after a visit?
Tell us within 24 hours and we’ll make it right—our goal is consistent, no-stress results.

How do I book or get a quote?
Email info@jlcleaningny.com with any questions and be sure to fill out the form provided in the 'contact us' section.